Not appropriated as a customer

This bank make me look like a fool, l complaint on the 28th February and they called and say I must send an affidavit and proof of payment of which they didn't even given me the time of the transaction I took it in my hand to do that, and the person who requested me to do all the things never bothered to reply my email but yet another one is saying that they've been calling me, I've submitted what they've asked from I need my account back or they should close it as they don't treat customers equal

I regret banking with this useless bank that doesn't even read and respond the customer s emails

I rep**** on your email yesterday that I'm available for phone calls from 16h35, just because you don't read the reply from the client you keep on calling me even when l told you about my phone availablity, you're service is poor and alarming. You now telling me you'll close the matter for what?