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Peter P
1 reviews | Active since Oct 2013
29 Oct 2024, 13:50
Not all your customers are bankers!
Capitec, if you are going to run a call center then please train your staff... we (customers) are not (*)bankers so excuse us if we don't speak your lingo...you should learn customer lingo and chat banking lingo with your pals over lunch. Absolutely shocking customer service!
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Replies (4)0
Replies (4)
Capitec Bank's replyOfficial
29 Oct 2024, 14:09Good day Peter,
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank.
Capitec Bank's reply29 Oct 2024, 14:09
Official
Good day Peter,
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank.
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Peter P's updateReviewer Update
29 Oct 2024, 14:24Its not a concern...its a frustration! Its like pulling teeth speaking to your support...the only thing left would be is to draw a picture of what I want achieved... Often when calling support it is because you are already frustrated...then support thinks you speak back office banking lingo and understand all the terminology... I'm more frustrated after calling support then before I did.. Lesson learned, rather just go into the branch.
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Peter P's update29 Oct 2024, 14:24
Reviewer Update
Its not a concern...its a frustration! Its like pulling teeth speaking to your support...the only thing left would be is to draw a picture of what I want achieved... Often when calling support it is because you are already frustrated...then support thinks you speak back office banking lingo and understand all the terminology... I'm more frustrated after calling support then before I did.. Lesson learned, rather just go into the branch.
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Peter P's updateReviewer Update
04 Nov 2024, 14:43Typical...why have someone from Capitec call me, apologize, then instruct me to go to the branch this Monday (NOW) and my new card will be waiting for me and the card fee of R70 Capitec will cover.... YOU CAPITEC TOLD ME TO DO THAT!!! Now I drive 40Km to go get my card only to be met with blanc faces of staff at Capitrec... as if I was asking something non bank relate.. I met with the Asst manager "Siya" if you need ref... maybe listen to your recordings again... Pathetic and a waist of my time and money!!!
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Peter P's update04 Nov 2024, 14:43
Reviewer Update
Typical...why have someone from Capitec call me, apologize, then instruct me to go to the branch this Monday (NOW) and my new card will be waiting for me and the card fee of R70 Capitec will cover.... YOU CAPITEC TOLD ME TO DO THAT!!! Now I drive 40Km to go get my card only to be met with blanc faces of staff at Capitrec... as if I was asking something non bank relate.. I met with the Asst manager "Siya" if you need ref... maybe listen to your recordings again... Pathetic and a waist of my time and money!!!
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Peter P's updateReviewer Update
04 Nov 2024, 14:47I retract my statement from the 29 Oct 2024 at 14:24 "Lesson learned, rather just go into the branch." Rather just go to another BANK not one that's just a ***gy.
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Peter P's update04 Nov 2024, 14:47
Reviewer Update
I retract my statement from the 29 Oct 2024 at 14:24 "Lesson learned, rather just go into the branch." Rather just go to another BANK not one that's just a ***gy.