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Ayanda D

1 reviews | Active since Mar 2016

20 Oct 2018, 07:26

Not adhering to debit order agreement and changing debit order date without my consent

Capitec! When I said debit my account on the 20th, I meant the 20th not the day before on the 19th. I will not be paying for any dishonor fees from my bank just because you did not stick to the agreement. I get paid exactly on the 20th not a day before. So stop debting a day before as you are costing me penalty fees with my bank and *****ing up my credit record with your bounced debit order attempts. If this continues I will report it to the NCA and credit ombudsman. Stick to the agreed date

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Replies (1)
Capitec Bank
Capitec Bank's reply22 Oct 2018, 09:50
Official
I acknowledge your posting, and have referred it to Carmenita Fortune for immediate attention.
 
Feedback will be provided within 5 working days.  I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank