Not able to process loan

Good Day<br> <br> Firstly Thank you for the great assistance at your festival mall branch. We went to capitec last night at about half past 5 for a urgent loan. The consultant assisted us very professionally, We qualified for the loan, we have a current loan with you which needs to be settled and still get a payout. She then processed this but was unable to proceed due to a system error, as per the branch there was a communication sent out on the 11th regarding this error but no Idea when it will be fixed. Could you please urgently advise when it will be fixed as this is very urgent, we spent an hour and a half at the branch but due to this we now have to go back but don't know when.<br> Please help.