MP
Mervin P

1 reviews | Active since May 2022

11 Jan 2025, 15:29

Not a safe bank and trusted bank!!!

I know there are millions of humble mislead clients to Capitec but I'm here to warn you of how this bank is not safe. I was asleep on 10th January 2025 at about 10pm when an online purchase of a website that does not exist deducted an amount of R373. 10 cents was deducted from my account. When speaking to a online WhatsApp chat no help at all no reverse options no help canceling the subscribe that now out of the blew deducts money from my account I've been with FNB for the past 6 years not once have I experienced this nonsense very dissapointed in the standard this bank assist client and protection of once funds. Please for your own safety never leave money in the bank account.

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Replies (1)
Capitec Bank
Capitec Bank's reply12 Jan 2025, 08:02
Official
Good day Mervin Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards, Capitec Bank