Not a happy Customer at All Capitec think you need to handle ATM transaction better when we go to withdraw it means we needed the money immediately

Made a cash send Via my App to myself, went to withdraw at an ATM - Money never came out, However the App is saying redeemed at 06:41 how is this possible? when a slip printed the exact time giving the below info. Slip Information below: Error Occurred - Trace N0 - 625021 Reference No -*** Date 2026-03-05 Time Slip Printed 06:42, Can i please be refunded the Money Please the Ref number for the voucher is as follows- C***