Not a happy customer

I am extremely disepointed in capitec, my bank I trusted during this uncertain time we facing as a natioj(covid-19).. I have a monthly loan agreement and contacted the capitec collections, call centre team as I'm also on lockdown and no work no pay so I won't be able to uphold my loan agreement just during this uncertain time hoping my journey would be made easier and a resolution would be given by my bank that I trust.. However I feel they are not poeple orientated and just looking at numbers as they not willing to help me as a client during this time and still want me to honor the exact term and installment my contract stats.. Very disappointing in thr customer service I recieved