Not a glamorous experience to bank with Capitec

I have had my Capitec account for some years now and I cannot say it is a pleasure to transact with Capitec. About 4 years ago, I experienced constant issues with the banking App and eventually decided to only use the Online banking function and the account for my savings. Withdrawing cash at ATM's is also embarrassing, with the queue in the malls always in sight of anyone passing, or at the edge of the main road! Last year I had a horrible experience regarding an incorrect payment made into my account and took almost a week to rectify and confirm, after the incorrect payment was eventually reversed, that my account balance was not R0-00, but just a typo on the SMS notification sent.. The complaints department did follow up afterwards but my confidence is broken. Today I went to deposit cash at the Capitec ATM in Paarl Main Road just to find that the "ATM deposit is not working" (I had to inquire in the branch). I was advised it would be fixed today at 14h00. Luckily I phoned the branch (after much effort to get the correct number), they advised that they are still waiting on the technicians despite many reminders. What about service delivery? Sure I can deposit in-branch but that is R1-00 more than the ATM. If Capitec did not offer competitive interest rates and cheaper ATM cash deposit handling, I would have closed my account long ago. My main account it with another bank and I have never had any of these issues with them. Poor service delivery all across from Capitec.