Not a Bank who can help you when you are outside of SA

<p>Little bit less than a month ago, I attempt an Internet Banking transaction. I kept on getting an error code and could not log in.</p> <p>Phoned customer services. </p> <p>(did I mention that I am residing in the Republic of China, not within the SA borders)</p> <p>Told me token with pin might be loading the pin too slow.</p> <p>Later told me, another department will be able to help me, I need to wait for them to reply during Office Hours.</p> <p>4days later, I had no reply. I had to contact again. They informed me the issue were sent to the relevant department, and they will contact me.</p> <p>2days later, I asked - who is the exact person that should solve my issue - may I have a name and contact number?????</p> <p>The response were - they will mail you today.</p> <p>Received a mail at last. Explained to me we have to arrange a Skype call.</p> <p>I got everything ready. Confirmed a Skype Call date and time.</p> <p>Had to take time off from my job.</p> <p>Waited forever....... no call!!!</p> <p>Had to call the VERY HELPFUL customer services again!!!! (I have name but no number)</p> <p>Their response is: That is another department - we will mail them!!!!</p> <p>****@@@@##</p> <p>I insist on not letting this go, explained to them that I am sitting in China, and cannot have patience anymore....... </p> <p>Asked to speak to supervisor......</p> <p>Reply - sorry, he/she is not available, but we will get back to you once you leave your details!!!!!</p> <p> </p> <p>IS IT SO HARD TO BE PROFESSIONAL AND UNDERSTAND THAT YOUR CUSTOMER SITS IN</p> <p>ANOTHER COUNTRY -</p> <p>WITH ANOTHER TIME ZONE -</p> <p>ETC ETC ETC????</p> <p> </p> <p>Maybe in this case, the customer should wake up - and see - clearly - it's a bank whom cannot handle customers whom reside outside the country's borders and on regular basis makes use of their services. </p> <p> </p> <p>It's time to revise and consider another company to assist with services like this.....</p>