Northgate Manager ruins Capitec's branding (Rude, Disrespectful & Appalling Service)

I visited the Northgate Capitec branch 002300 today to reactivate my card which I closed earlier this year. I was greeted by an absolutely great consultant Johannes who assisted me quiet well. Upon reactivating my card, the consultant had to go through the lengthy process of reviewing my documents once again by noting down line by line each debit order and capture it exactly as written on the statement. Poor soul, I feel for their consultants. Not a very digital bank in the least. I was at the branch from 2:15 to 4:30 to get this done. Capitec definitely doesn't live up to their marketing of being a simple bank. Upon completion of the application, the Manager is supposed to double check what the consultant did as a final mandate check. Its quiet amazing the trust they have in their staff to have to triple check everything. From being approved for R46k the manager then changed 1 debit order for DSTV from 1300 - 1400 which dropped the credit to R43000. Upon questioning the Manager (Tumisho) who was extremely rude to me, advised that he was the Manager and I couldn't escalate the matter to anyone else. I asked to call the head office to speak to someone and was advised that I cannot use the branch telephone and to use my own phone. The attitude and disrespect from a branch manager was appalling. I was not allowed to question the drop in credit after being advised of a certain amount. The Manager actually behaved very hierarchical in front of his staff when he couldn't explain the drop in credit after the consultant approved the 46. When I questioned the need to triple check what he had already checked and the fact that I was in the branch for 2 hours, he said the consultant made a mistake. He didn't want to take into consideration that my DSTV debit order changes monthly based on the ability to hire movies and does not remain the same. There is no point in promoting Capitec in a certain way when their managers are really not competent to suit their brand. After reactivating the account, I actually dont want to bank with Capitec any longer. Theres no point banking with a bank whose staff have no common sense.