FC
Fryer C
1 reviews | Active since Aug 2016
15 Dec 2018, 08:27
Norma is rude
Norma Ntlantsi a capitec customer service agent who assisted me retrieve funds that were taking in an unauthorized manner by Capitec was very rude to me during the process. If the calls are recorded then it will be heard that, thats not how you speak to clients especially when they are the victim
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Replies (2)
Capitec Bank's replyOfficial
18 Dec 2018, 09:41I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth. Pheliwe Baartman will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Complaint Management
Capitec Bank
Capitec Bank's reply18 Dec 2018, 09:41
Official
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth. Pheliwe Baartman will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management
Capitec Bank
Complaint Management
Capitec Bank
Capitec Bank's replyOfficial
19 Dec 2018, 11:14Good day Didintle
We tried contacting you to no avail. We provided written response to your email address.
Apologies for negative service experience.
Complaint Management
Capitec Bank
We tried contacting you to no avail. We provided written response to your email address.
Apologies for negative service experience.
Complaint Management
Capitec Bank
Capitec Bank's reply19 Dec 2018, 11:14
Official
Good day Didintle
We tried contacting you to no avail. We provided written response to your email address.
Apologies for negative service experience.
Complaint Management
Capitec Bank
We tried contacting you to no avail. We provided written response to your email address.
Apologies for negative service experience.
Complaint Management
Capitec Bank