Nonsensical Service Capitec Bank

I'm very frustrated with service l received from capitec Bank. I bought R100 airtime last week Friday and never got the airtime and went to the bank the following day and and incident was opened and asked to wait 48hours for either my airtime being loaded on my number or refund of R100 back into my capitec account. Nothing happened after 48hours and went back to again to capitec woodlands for clarity and to my surprise the 1st incident was closed with no resolution. Spoke to the bank manager regarding the issue and another incident was opened and he took my contact detail to come back to me and to date he never came back with feedback. They gave me a whatsapp number to callow up and it's a robot asking you a million questions not related to my problem which resulted to frustrations mounting to overflow because of **** service we the customers get from such banks. I have used more diesel driving to get issue resolved to no luck. This is complete nonsensical from capitec...