Nonsense service 😔😔 I want my money

The worse bank I haven't seen,they tell my account is de*****ed yet the my can't reverse my money or see that I didn't authorise the online payment The below is the confirmation from them yet they telling me that I must wait 7 to 14 days *Wisani* It looks like the transaction(s) may be *****ulent. The rules from Mastercard state that if we suspect ***** then we must cancel your card to prevent further losses of funds. We are going to cancel your card as your details may have been compromised. You can obtain a new card by going to your nearest branch. Please note that there is a card replacement fee for any new cards issued.

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