Nonsense service by Capitec mamelodi square employees

I was a customer at the Capitec branch in Mamelodi Square, and I was extremely disappointed with the level of service I received.

While I was waiting, I noticed that several customers became frustrated and left without being assisted. Unfortunately, I did not hear when my ticket number was called and only realized it later when the ticket number after mine was being served. When I approached the staff for assistance, the lady at Block 6 simply stared at me and did not offer any help. As a result, I had to request a new ticket.

What made the situation even more disappointing was that the consultants at Blocks 5 and 6 did not appear to have any customers at the time, yet no effort was made to assist me. I felt embarrassed, ignored, and undervalued as a customer.

It is unfair that customers are made to wait for long periods and are treated with an attitude that suggests they are being done a favour. Good customer service should be provided to all customers with respect and professionalism.

I left the branch feeling hurt and disappointed. As a loyal Capitec client, I expected a much higher standard of service. I hope this matter will be taken seriously and that steps will be taken to improve customer service at the Mamelodi Square branch. This happened between 4pm until 5pm ticket 147 and 150.