Nonsense of a Service

My husband’s account was hacked, his sim was ported from MTN to Telkom so he won’t see the notifications. We were travelling on the day and when his phone didn’t have signal we thought it could be the network and at some point the phone died due to low battery, unfortunately we had forgotten the charger at home, the next morning we went to buy a charger and the phone still showed no service, I then advised him to contact the service provider. He was informed of the SIM card being ported to Telkom. I told him to immediately go to the bank and check his accounts, indeed the account was hacked. Capitec requested 8 working days to investigate and this was their response: “we can’t do anything, you were supposed to report immediately when your phone showed No Service”. I am so annoyed and angry, I mean network can be a problem at times, especially when traveling and since when do we call banks when we have network issues? I will not rest until they give us satisfactory feedback. Capitec you better do something and very soon.