Nonsense of a Banlk

I am disgusted with Capitec and its *********** service ,wow i don't even know how possible this can be. Friday 26th April 2024 around lunchtime i sent myself a cash send of R2000 and when i went to redeem it by the Alex mall atm it didn't allow me and gave me an error stating voucher cannot be redeemed (after inserting all details required )then i immediately went inside the Alex Mall branch and gentleman assisted me amd advise me the systems were down hence the error recived and sure me that my money was safe and once i habe logged an incident i would get an sms with an update .On the 27th April 2024 im the morning u received a message "Capitec: Your ATM dispute has been successful. Please visit your nearest Capitec bank ATM or supporting retail store to redeem voucher again. ***"...funny enough when i went to redeem the voucher @ the Atm it stated "voucher cannot be redeemed call or 24hr client center "FINE i called and spoke to 5 different agents Monisha,Carine,Nokulunga,sanelisiwe and Jamie.Others tried to help,some sounded not interested in my query ,some calls just went mute and nobody even bothered to call me back when my calls were cut off ,im stuck at them mall coz i need that money and only Jamie showed empathy the others couldn't care less ,im really heartbroken and very disappointed.Nokulunga said shes tranfering me to another department to assist with my query but i kept hearing ppl talking and was also om hold once someone spoke the call cut off and why did i also receive a message saying " Capitec: Your service request was successfully completed. Track your open incidents on WhatsApp, add *** and select Track My Incidents." One thing about Capitec it dont care about their clients and i am fed up with Capitec ,such a useless bank i keep asking myself why im still with Capitec.Either someone is not doing their job or u are a **** BUT i need my matter sprted out URGENTLY or it wont end well .