Nonexistent Customer Service

I have never dealt with a more *********** group of people in my life. Capitec Bank just has a bunch of people hired to collect salary at the end of the month with no regard for the level of service given to customers.

I logged a case of ***** on the 26th of March, I submitted all the documents including affidavit and CAS number from SAPS. It's now been a month without any feedback.

I called in today and spent over an hour on the phone. Agents kept putting me on hold for extended periods, dropping the call on my face, they are rude too.

The last 2 agents I spoke to Naomi from New ***** Reporting line sent me back to Client Care but when I call in to Client Care they can't see my Incident feedback. How is this possible?

Hluma Mnukwa refused to give me her friend's name, her friend that I spoke to that put me on hold for over 25minutes without coming back on the line to let me know she is waiting for feedback I was on the call close to 40min in total until I disconnected and called again.

I don't know how you train your staff, but you don't just keep the customer waiting that long, and Hluma is very arrogant protecting her friend even after I told her I want to complain about her she said fine, my surname is Mnukwa just goes to show even if you are unhappy as a client there is no accountability on all levels, they don't care if you complain about them or not, nothing will happen.

Lastly, your ***** Department has taken a month to give feedback, a whole month? Very poor customer service on all levels. Mxm