None withdrawal

On the 13 January at Bergville mall capitec atm I tried to withdraw R5000 of which I got screen massage limit exceded then I remembered that I've withdrawn R200 earlier then tried R4800 and same screen massage limit exceded then tried R4000 the the same massage limit exceded then I went to get my phone to increase limit on my app no R4000 is withdrawn of which I did not receive then I thought it's will reverse and tried to change ATM then use Boxer capitec ATM then tried 3000 then still got same massage limit acxeded then I phone capitec and say they I sent an email to capitec client care of which later they say money was dispense and the following day I went to Ladysmith branch and they say I must call the head office of which I had to wait till working days Monday then come Monday I spoke to someone else I told him or her I am not happy with the outcome and advise to do formal complain of which was handed to Mr Mbuyiselo and his first report was that the experts went to the wrong machine not the one I was using ohk had to wait again for their investigation and they say money was dispense they do not owe my on his report its says on 08h17 I tried to withdraw R5000 then on 08H18 I withdraw R4000 my question is where Is that R4800 how long does it take because I did not even receive sms for that R4800 please intervine and my case is closed