Nonchalanat attitude isn't flying with me....

<p>On Thursday, the 10th of August 2017, I sent an email to Capitec requesting a simple letter stating that my husband is a supplimentary accountholder with Capitec and that his salry gets deposited into my account - that's it. I was asked by Thandokazi Boyce shortly after where the letter could be sent to, to which I rep**** Capitec Northgate. On Sunday, 13 August, I went to the bank just to find the letter was never sent there for me to collect. I need this letter by midday today, the 14th of August as a matter of urgency. I think I am acting within the bounds of what is fair and reasonable - I am not expecting miracles. I just want the letter!!! I had given Capitec more than enough time to assist me. I sent them another email this morning to which Thandokazi replies: Your request was sent to the relevant department who can assist withing two working days," ANOTHER TWO WORKING DAYS FOR A LETTER!! COME ON! THIS IS A JOKE... She continues: "Please accept my sincere apology for not informing you on Friday of the process." No. I was at the bank on Sunday and not even they could assist me at the branch while I was there. What do I need to do??? You'd swear I'm trying to move R10 million to an offs**** account.... surely this can't be such a big deal? I am not able to get to the bank during the week, thus the reason I was there over the weekend. The letter will need to be emailed to me now. The incident number is # ********** 1. I'm strongly considering closing my account with Capitec and joining a bank that DOES offer joint-account services just to avoid nonsence like this. I am not being unfair or unreasonable. I just expect people to do what they've been appointed to do.</p>