NN
Nontuthuzelo N

1 reviews | Active since Mar 2017

26 Nov 2019, 13:02

Non verification of bank details on transacting within the same bank- Capitec *****

Capitec bank only has interest on clients that are ********. On the 9th September 2019, i was ****med by one of Capitec account holders whilst trying to buy Bitcoins from Luno company. The foreigner that worked with this Capitec account holder hacked into my details and phoned pretending to be from Luno account, and provided me with an account in the name of E Luno, account no. ***, i will put these details here because i hate these foreign ******** working with foolish South Africans. I was provided banking via an SMS, and on discovering that, i have been ****med R 7 500.00, i phoned Capitec bank and also wrote to their forensic department and i was told old the money has been withdrawn. I opened a case at Amanzimtoti, police station and the cop dealing with the case manage to do the Section 205 Subpoena which is served by the South African Police Services (SAPS). The details provided by Capitec depicted that, the account name did not match the account number. How does a transaction go through if details do not match. Does Capitec not do bank verification on accounts. I am also Capitec account holder and was paying another Capitec holder, who they say, they are protecting but i already know it is Thulisile Buthelezi, from Mpumalanga. Does Capitec, only protect ********** clients. I created this beneficiary and made a payment, surely, the system, should have seen the details do not match and rejected the payment. I have seen reviews on Capitec and very disappointed on the safety of banking with them. The forensic department have not answered me on why the verification was not done when the transaction was within the same bank. Is someone getting a share of this *****, or this is a no to go bank.

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Replies (4)
Capitec Bank
Capitec Bank's reply27 Nov 2019, 11:08
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank
NN
Nontuthuzelo N's update28 Nov 2019, 09:47
Reviewer Update
Thank Hellopeter, i got a call from complains department of Capitec. My dilemma, is still not resolved but the complain will be closed as the person who called me, advised me , she will speak to relevant department to look into safety of their clients, as it stands now, the bankers of Capitec are not protected by FICA , act 38 of 2001, as amended. The Capitec system, does not verify bank details being used. Their clients will be forever not protected from cybercrime experts. It only looks at the bank account number, hence you are able to create and account without an identity document no proof of residence from Capitec bank.

This is promoting more and more crime for South Africans, as most of these crimes are created by Foreign experts in cybercrime.
I hope these banks learn to protect their clients in this day and age of cybercrime, otherwise, we might as well put our money under our mattress , than being victims of banking crime.
Why are we required to produce documents to open accounts if these documentation does not help to reduce crime in banking. I might have lost 7500.00, but some people will lose more if the way banks operate is not reviewed. It looks like, it as constitution to promote crime on honest South African, citizens. Aluta continua.
Capitec Bank
Capitec Bank's reply28 Nov 2019, 10:03
Official
Good day Nontuthuzelo N

Please refer to our telephonic conversation.
 
Should you require further assistance, kindly contact us directly.
 
Kind regards
Capitec Bank 

NN
Nontuthuzelo N's update28 Nov 2019, 10:13
Reviewer Update
Capitec bank, there is nothing to refer to on my telephone conversation with your employee. Please get advises from banks like Absa, of which i am also a client. When, i go to their ATM, to make a deposit on my account, i punch in the account number and the machine will ask me if i am making a deposit for GN Nkosi, please put safety measure to protect your clients, because you currently do not have such measure and exposing your clients to cybercrime. Please stop being defensive and put safety measure for us, your client. Is it too much to ask for or do you work with these cyber*********. Thank you.