Non updating of credit profile duly

I have two accounts with capitec bank, i was then under debt review and was paying the restru tured amount while under bedt review. I cancelled debt review and could not pay the account directly to capitec when i tried to, they said thr account is in a different unit. What i hate is that all the months that i made payments while under debt review, the bank listed me as though i was not paying, my account is over 40 months in arrears as reflected on itc. I am paying the account. I need payment information while on debt review to be updated accordingly on itc.