Non satisfactory outcome: Complaint ***6 Capitec Bank

So on 08.08.2020 I wrote a review complaining how I was treated by Capitec staff at a branch. Well, they sent me an email on 09.07.2020, stating that they are trying to reach me via telephone. ( Keep in mind, no one came back to me re. my initial complaint, for which I have a reference number.) Finally I spoke to a consultant on F4riday, 17.07.2020, who tried to figure out what my complaint was. I gave her my reference number and she was shocked at how precise and concisely I laid out my complaint. I have to add, I am a bit OCD. Well, I stated to her that I do not expect Capitec to fire anyone but at least acknowledge my complaint and at least pretend that you are attending to it. On Monday, 20.07.2020, I received a call from the branch manager with more lame excuses, apparently those people involved are no longer at the branch etc etc. I actually stopped listening after the excuses he gave. I asked him to please email me what he just stated in the telephone conversation, like expected, he could not because he can only email internally ( what a load of ****!!) Anyway, I pretend to believe him. Alas I am awaiting the call from the regional manager now. I am sure that this will be resolved with an apology and a promise to never getting this type of treatment again from Capitec. The employees will not be reprimanded or bear the consequences of their conduct.

Anyway, I am still of the opinion that Capitec is not a bank for the people. They employ unprofessional people and I am definitely moving back to my old bank.