Non response and pathetic customer service

Good Day

We have lost a loved one due to negligence by the hospital which I will not mention.We put in a claim which was 17 days within waiting period. We submitted a previous policy of the deceased as it was being paid by her daughter who lost her job and was unable to continue with the payments of the funeral cover .But before the cancellation there was another policy that was in place . The family has suffered server grief and pain . We had family and friends put money together so we could lay my dear sister in-law to rest. I'm highly disgusted by the non response and the lack of support from Capitec . during this time . I will spread the word of the poor service and the lack of empathy.Even meaning that I will go to social media spreading the word I will make it known to people of the bad service . 🤞🏼Our

family is devastated by the loss and still to deal with

the rotten service

M Klink