Non remorseful bank

My friend recently didn't get her salary because of capitec incompetence... So she went to withdraw at the atm R500 she got it.. Than the following day she went to buy essentials it declined saying insufficient funds.. She went to the branch and they told her it's a technical problem funds will reflect in 48hrs..48 hrs funds haven't reflected she went back to the branch they say it's gone to ***** department for investigation.. Meanwhile she is stressed no salary but her employer paid her.. Her bank has taken her money with no remorse because funds never left the account but is not in her account and not showing where it has gone to.