Non- refund of a *****ulent transaction based on…

I order goods from a *****elent merchandiser but reported this within 3 days of which I was told by Capitec that it is a varified business but if they don’t deliver I must log another complaint/stop/reverse funds. I did it and it’s now 3 months and no refund it seems to be that my log has been closed off without any attempt from their side to assist me but the funny thing about Capitec Bank which led me to leaving them as a main is their inconsistency especially when it comes to service delivery to customers. A colleague of mine had the very same problem and was refunded his money within 2 days. Now it makes me wonder how many more people find themselves in this very same boat but cannot express themselves,after trusting this bank with their hard earned money.