Non-Reflection of Fund Transfer from Sportingbet to Capitec Account

I am writing to express my disappointment in the handling of my case by Capitec in relation to a recent fund transfer issue.

On the 28th of October 2024, an amount of R10000 was transferred from Sportingbet to my Capitec account (account number: ***). However, to my dismay, this amount has not yet been reflected in my account as of today.

Following this, I took the initiative to contact the merchant, Sportingbet, on the 1st of November. They promptly provided me with a proof of payment confirming the transaction. Despite this, the funds continue to remain unaccounted for in my Capitec account.

During a recent conversation with one of your representatives named *Sakhe*, I was informed that Capitec is unable to trace an EFT payment that has not yet reflected in the account. This raises concerns as to what steps I should take next. Given that there is evidence of the transaction on the merchant's end but not on my bank statement, I am at a loss as to the appropriate course of action.

I am left with no choice but to consider escalating this matter to the ombudsman, as the unresolved status of the R10000 transfer is significantly impacting my financial situation. While I understand that investigations are underway, I am left in the dark as to how long this process will take and what steps are being taken to rectify the issue.

I urge Capitec to expedite the resolution of this matter and provide me with a clear timeline for when the funds will be credited to my account. Your prompt attention to this issue is greatly appreciated, as the timely retrieval of the R10000 is crucial in ensuring my financial stability.

I look forward to receiving a detailed response outlining the steps being taken to address this matter promptly.

Thank you for your attention to this urgent matter.

Yours sincerely,