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Zoe Z

1 reviews | Active since Apr 2019

28 Dec 2022, 15:54

Non reflecting funds

On the 26th December 2022.I asked a friend to transfer funds to my Standard bank using the"immediate payment"option. My friend send a screenshot of a notification from Capitec that she sent the funds.I went to the mall to do groceries assuming there is money on my Standard bank card.To my suprise the card declined.I went to the Standard bank ATM to confirm the balance and the funds were not there.We thought maybe we did not use the"immediate payment"and we decided to wait for at least a day for the payment to reflect on my Standard bank send the funds have gone out from her Capite*****il today we are still waiting.m not if whether its due to the 26th.December being a holiday or what is happening.Kindly assist please

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Replies (1)
Capitec Bank
Capitec Bank's reply28 Dec 2022, 15:59
Official
Good day Ntombizodwa

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 
Capitec Bank