Non existing administration glitch on my husbands profile, that capitec delays to remove

Capitec bank system has potential to block someone's life, and their branch managers are too ***ardice hiding their incompetence behind the very system. Failing the very long standing customers that keep their business afloat. My husband and I went to capitec Hillbrow BR002150 after we were told that he is under administration by the branch at "we buy cars" in northcliff, which prevents him from buying a car nor a house, we got to hillbrow BR002150 and they tried to call the lending department but failed to speak to someone who can assist or the third party that's administering his profile, that resulting in us being sent from pillar to post by the same CCS department, the administration is from capitec bank itself, even though no one can tell us what it is for exactly and if there is any amount outstanding to pay when they check their system my husband owes them nothing, when we check Experian and TransUnion bureaus there's no administration on his profile, we then asked the branch manager Phathutshedzo Mamatsinya, who was reluctant to come up with a solution even when we suggested that she must write us a letter to state what the system says, which is that my husband DOES NOT OWE THEM A DIME, she dismissed the idea saying she can't do that, the very system must generate a response. Now we sitting with an administration on my husband's credit profile that has no full details or third party contact details to follow this through with, but with a branch manager and a call centre that is unable to remove it so he can buy his family a home and a car. We are being sent from pillar to post and while they say he doesn't owe them, why not remove it...we then ask the branch manager if she can print us a document that shows us the administration so we can take it further, she quickly went to the consultant who was assisting us they started chatting but you can clearly see she's blocking that idea again, and refused to give us that letter, She failed to quickly realize that this might be a system glitch or error done by their system, but quick to dismiss any resolution plan we tried to come up with, so that we can get this administration immediately removed. The stress and immense frustration this bank has caused my husband is sickening...never ever make the mistake of banking with this business that is so blatantly REFUSING to take responsibility of their system errors, blocking an entire families progress and peace of mind. Whoever who is going to respond from capitec, respond with a removal of this unexplained or untraceable administration and not your sorry stories.