Non existent service

Cannot access app using phone.

Having called from abroad and spending over R1000 on a 19 minute call, being transferred to 3 different departments who all cannot assist me (as my email address isn't linked) yet I receive communication from them on that email address and had my account set up last year, using that same email address.

Being told my account hasn't been used in 3 years, yet I had access December last year and MOVED money around.

I've sent only 19 emails and will continue to do so to their *** email address until an actual human answers me. I refuse to spend over a grand on a call again. Let's not even get started with refunds. Horrible service, non existent so why even supply a number to call ' if abroad'