Non existent ***** department

My colleague sold her vehicle on the 17/04/2025 and money was paid into her capitec account, she the transferred a portion of the money to another capitec account and the remainder to her discovery account. The following day all the funds were frozen for suspected *****, all necessary documents and proof of payments and sale agreement were submitted to the ***** department and we haven’t heard a word from them. Their call centre is useless as they don’t even have answers and recommend we email the non existent ***** department.