Non existent customer service

Tried to use the app this morning and got an error message that the app does not work on a rooted phone. My phone is not rooted, I have been using the app on this phone for years without any problems. Phone customer services and after repeating myself over and over, get no service. Young lady disappears to ask someone else about this problem as she has never heard about it before, all this whilst I'm holding on the phone at my cost. I finally hang up. No one even bothers to call me back. Try the whatsapp line, still no joy. Capitec staff seems to be reading and listening to give a quick answer vs trying to help you find a solution. I try and log into my account via internet banking - still require app verification. What now Cspitec?? Probably need to take time off work and drive to a branch to close this account which is clearly not working for me. Its 2021 people, it should be easier to obtain remote assistance without the need to constantly travel to a branch!