EC
Eduan CronjAA(C)
1 reviews | Active since Mar 2015
09 Mar 2022, 09:31
Non existent customer service
Extremely poor customer service.
I sent a mail to the capitec forex team more than a week ago with no response. I am sitting in another country with no way of accessing my funds because my bank does not answer their emails. I have never worked with a bank with such poor customer service before. What a shame!
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Replies (2)
Capitec Bank's replyOfficial
09 Mar 2022, 10:11Good day Eduan
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regardsCapitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regardsCapitec Bank
Capitec Bank's reply09 Mar 2022, 10:11
Official
Good day Eduan
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regardsCapitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regardsCapitec Bank
Capitec Bank's replyOfficial
09 Mar 2022, 10:19Good day Eduan
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regardsCapitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regardsCapitec Bank
Capitec Bank's reply09 Mar 2022, 10:19
Official
Good day Eduan
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regardsCapitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regardsCapitec Bank