Non-existent customer service.

I can not believe the bad (read: non-existent) customer service that I have gotten from Capitec. After I launched a ***** case with Capitec in July, I have until this day (November) not had feedback on the investigation from their side. I have phoned their helpline only to be left on hold for 20 minutes+ at a time, and have sent over 10 emails to their customer care line, who promises to respond, but still no feedback. After years of being a super happy client of Capitec (the in branch staff are great), I can not believe that this is how they act when their clients need some support. Capitec, please do not even bother to comment on this message - check your client care inbox and start helping your clients when they need you most! Terrible service. Definitely changing banks.