Non-Existent Capitec ***** Department

There was ***** on my global one account two months ago already. I was given a reference number, but when I try and get hold of the ***** department for the past two weeks already there is no answer. I was told that the matter would have been resolved within 14-30 days, well we are sitting on 60 days plus with no positive outcome. Will be looking at moving my accounts this is ridiculous!