HK
Helen K

1 reviews | Active since Apr 2023

03 Apr 2023, 15:25

Non existent banking security

For the last 2 weeks I keep getting -R3 everyday because of ‘international debit card declined’. Long ago the same happened. When I phone they tell me I must get a new card or contact the international company. (Like that’s going to work) So I got a new card and last week it just happened again. This is ridiculous!!! I’m not going to get a new card every month at R70 per card just because your security is below standard! Please sort this out or I’m going to sue and go to a new bank!!

0
Replies (1)
Capitec Bank
Capitec Bank's reply03 Apr 2023, 18:58
Official
Good day  Helen

Thank you for letting us know of your concern, and for your patience while we explore this matter. 

We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 
Capitec Bank

Best regards,