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zama N

1 reviews | Active since May 2014

06 Nov 2021, 18:55

Non existence security

Capitec bank security is bad, on the 29th of October I wokeup with 7 transactions of R75.57 and +R1 for each transaction which totals to over R500. And they did nothing to help, instead they said to reverse each transaction will cost +R80. How can people buy online with someone else's card and the bank does nothing to investigate ***** instead offer me a solution which will cost me more that my loss.

Never trust this bank ever again, you will loose all your money and solution would be to stop the card and change the card.

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Replies (2)
Capitec Bank
Capitec Bank's reply07 Nov 2021, 08:13
Official
 Good day Zama
 Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.

Kind regards Capitec Bank 

Best regards,

Capitec Bank
Capitec Bank's reply17 Feb 2022, 18:56
Official
Hi Zama

Thank you for your patience as we worked through your matter. We can confirm that it has been resolved. 

You may contact Client Care or visit any Capitec branch should further assistance be required.

Kind regards

Capitec Bank

Best regards,