Non delivery of card machine

I ordered my swipe machine over **two weeks ago**, and to date, I still have not received it. My business started operating today, and I am now losing sales because I am unable to process card payments — something that should have been avoided with proper service and follow-through.

Last week Friday at **08:00**, I called your offices and clearly explained that I urgently needed the device delivered **by the end of the day** as I was beginning operations on Monday. Despite my urgency, no action was taken to resolve this.

I initially ordered the device through *********, and I even sent follow-up emails which were ignored. He has not bothered to provide an update or respond to my last message.

On Thursday, I received **one call**, which I unfortunately missed — but there was **no follow-up call**, voicemail, or message. Each time I see a missed call, I immediately phone back and explain the situation, yet I am repeatedly ignored.

I have now been told that the matter has been “escalated” multiple times — at least **four escalations** — but I have received absolutely **no feedback** from anyone. Meanwhile, my business is losing an entire day of card sales due to your lack of service and accountability.

This level of service is unacceptable for a business account that relies on timely operational support.

I urgently request:

1. **Immediate delivery** of my card machine.

Please treat this as urgent. I expect a response today.