Non Credit regulation compliance

Assisting my girlfriend, on call to Capitec, refusal to change debit date without providing personal statement to the call center agent which could then commit NAEDO ***** with banking details, even after speaking with 'team lead', (Call recording required to check if just **********ly passed to friend) reference number for the call this was also refused, which is a massive red flag.

As per regulation, and per the voice prompt, calls are recorded. Records from mobile provider clearly show call and duration of call, clearly staff are ill trained and have no idea of legal requirements and show bad attitude.

Good luck with Debi-Check...