Non-Compliance!!

Huge dissatisfaction with Capitec agents assistance and unwillingness for client satisfaction. My daughter Miss T Arndt has been in contact with various agents through whatsapp in regard to activating her Capitec app as she's currently abroad. To her dissatisfaction that none of them are able to direct her correctly in resolving this matter , doesn't anyone take any pride in theit work anymore...technology is so advanced nowadays and I can't belief that there's no resolution or quickfix for this matter.These agents all have different views on her account Lenah, Busisiwe Chris with none steering her in the right direction. I took it upon myself to assist her and phoned customer service and spoke to Ramokoni explaining that my daughter is abroad , and is not able to activate her app"receives a message" " we need additional information to complete the app activation, please close the app and visit a Capitec Branch with your SA Id. " this is not possible ... hence she reached out to customer service to her dissappointment. We are really not interrested in any excuses from Capitec and we need you to go above and beyond to resolve this as part of your customer service which you are not taking seriously.I've been given power of attorney toe handle this matter on her behalf as she's very occupied during the day being a student and working part time.Please make urgent contact with me to resolve this.