Non competence,bad/poor services, disgusting attitude towards customer

<p>So I went to capitec bank on the 22nd may 2017 trying to open an account at the branch in Randburg square Johannesburg... I got help by a lady called lindelwa or lindelwani.. she turned me back since I had my UNISA registration letter dated in January 2017 of which she told me about the date and that the letter is okay and she gave me the fica booklet.. I did not have a problem with this since It was reasonable.</p> <p> </p> <p>Then I go back on the 23rd may 2017 with the same letter and my exam timetable which was sent by UNISA via post dated April 2017 and I get helped by a lady called TEBELLO.</p> <p>This lady told me and I quote "we cannot use this as its not an INSTITUTION or college or TERTIATY"... and I asked "so is unisa secondary or " and she now started ACCUSSING me of being doggie and how Iam trying to think I am smart... ans I asked so are you saying I am stupid... she then pulls out the FICA BOOKLET and reads from the document type-"student registration letter" and it says "any other communication from a TERTIARY INSTITUTION MAY BE ACCEPTED, indicating THAT YOU ARE A REGISTERED STUDENT"...</p> <p> </p> <p>Thats when I asked what does a letter of registration and a current exam timetable mean?.. she started giving me all the attitude like folding hands and she just set there doing nothing while I am asking for at least the manager to clarify this since I came yesterday and they said the document was correct problem was just the date. .</p> <p> </p> <p>This Tebello lady never called the manager for me she even told me I should wait for the manager somewhere else as she needs to help other clients... and I asked "and what am I?"... she called a so called assistant manager named elelwani which also did the same bull while she's telling me about the fica booklet I made her read it and tell me what it means, she never answered me </p> <p>I got furious but politely asked "IF THIS INFORMATION I RECEIVED YESTERDAY WAS NOT CORRECT.. ARE YOU GOING TO MAKE ME SUFFER AND HELP YOUR STAFFS KNOW what they actually doing"</p> <p>I asked elelwani to called the lady that helped me on the 22nd may and she took ages still filling in with the story... this Tebello lady is still telling me I am being hard headed...</p> <p>Look even when this lady came they still NEVER APOLOGIZED FOR WASTING MY TIME WHILE THEY GAVE ME INCORRECT INFO..PLEASE NOTE I SPENT MY LUNCH HOUR THERE TRYING TO OPEN A SIMPLE THING AS A FRICKEN BANK ACCOUNT!!!!!!</p> <p> </p> <p>I spent my whole day at work with a hungry stomach because of the poor services and non informed bad attitude staff at capitec bank I don't recommend one to waste their time with them.</p>