Non authorised deduction
I am so tired of your bank... when u want our money and when we doing well I get afford all sorts of stuff from loans to credit cards. I called a month ago to advise I am unemployed and cannot continue paying the loan need assistance for 3 months. Today a lady from your collections department advise me that I cannot get a refund on my money cos I don't make an arrangement. I tried to explain I did try to make an arrangement to no avail and she said she cannot help. I have medical expenses that I need the money for and it was taken out my account without my knowledge. I am sick and now can't afford treatment.
Please can you return my money as I don't have another bank account.
Thank you for your post, we acknowledge receipt of your complaint.
We do however apologise for the delay in contacting you.
We are experiencing minor system issues however we will ensure that your matter is attended to with the urgency that it requires.
Thank you for your patience.
Complaint Management
Capitec Bank
Thank you for your post, we acknowledge receipt of your complaint.
We do however apologise for the delay in contacting you.
We are experiencing minor system issues however we will ensure that your matter is attended to with the urgency that it requires.
Thank you for your patience.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Nomfefe Wulane for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank
I acknowledge your posting, and have referred it to Nomfefe Wulane for immediate attention.
Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.
Complaint Management
Capitec Bank