Non authorised deduction

Good day.

I am unemployed currently and advised your call center staff that I want to make an arrangement on my account. They could not do it till I was in arrears. I don't understand that. I also advised them as soon as I start a job I will make payments. I have never had a problem with payment and I was asking for assistance and got none.

I received money from my friends to pay for my medical aid which is vital to my well being and car insurance. When the funds went into the account it was taken for the loan. I need medical aid and car insurance. One to get another job i need a car and two life insurance is an essential.

Please can you put the money back into my account for my medical aid and car insurance.

I know I owe you for the loan and want to pay you but please you need to be fair and reasonable.