Nomvula S Centurion Mall 116B doing the most!!

Went to Centurion Mall branch Friday afternoon 16 Sept for assistance on my account. Quite frankly, I wasn't expecting much since 2 days before I spoke to a call centre agent who put me on hold for ages & couldn't figure out even after 'speaking to her manager' what was wrong with my account & when the call cut she didn't even bother to call me back. I am accustomed to bad service from Capitec. I literally looked at the sms notifications on the app & realised it was a transaction that was duplicated by ZARA that caused the mess. The consultant at the branch, Nomvula S told me that for some reason ZARA has a problem & duplicates transactions that Capitec was aware of, she swiftly got on the phone with head office & violà within minutes my account was sorted. Thank you Nomvula!!