NOMFUNDO CAPITEC GHANDI DISRECTFUL AND RUDE CONSULTANT

So today I went to the Ghandi Square Capitec branch to collect cash from an ATM, with electricity challenges and ATM's that are not functioning- there was a very long however I waited patiently for my turn. While we were waiting a lady by the name Landiwe came out from the branch to address us regarding the fact that the branch closes at 5:30 and unfortunately the ATMs will close-, people will have to go to other branches and I asked her that does she mean that regardless of the fact an individual has been standing in the queue for more than half, she confirmed that yes and said if we are not happy we must lodge a complaint to the head office.10 to 15min later Nomfundo came out from the branch with the keys handy and said the branch is closing at 17:30 with thinking attitude oh and she mentioned that the pple in front are lucky as they will get a chance to use the ATM, A gentleman said politely - sister I've been waiting here from 5pm and her response was that means you guys love this branch - there are many other branches so basically capitec is saying to me go to another branch and stand in another long QUEUE? That lady is very disrespectful and speaks to pple in a very unprofessional manner none the less maybe disrespect comes with the perks of client centricity from a Capitec customer service perspective. Anyway just after I was done, I went into the branch to take down the lady's names - I took down Landiwes name, she ddnt have any issues, Nomfundo was busy with a client at that time and from the distance I was standing her badge was clearly visible but because she has stinking attitude she stopped speaking to the client and gave me her names in full - in a very ****y voice and her told she doesn't have to give me her names in full, so she stopped assisting the client and exchanged words with me- well I'm not surprised poor customer service and disrespect is what she renders to clients. She was raising her voice in front of the client and threatening to press the panic button-for what reason? I do not know so I'm here with a concern and compliment that your very own employee showed me and the rest of the clients the true reflection of how CAPITEC teaches their employees to conduct themselves. I will be closing my capitec account and funeral policy and sure will be informing my husband to do the same- we are taking ur business to people who will appreciate the value that we add- look ill mannered employees should be least of your worries, you guys should be focusing on improving client experience and gaining more customers