Nokhaya Shift supervisor from Hell Capitec Bank

i had called Capitec Bank for a detailed transection statement on a bill. Nokhaya the shift supervisor after talking to Xoshiwe call centre agent was rude, when i requested to talk her manager Nokhaya simply refused granting the request. she says that my bank can not give me a detailed transection history and i should check my bank statement. the bank statement does not have the details i need.