No words anymore.....

With the low bank charges we are paying be sure to get the service related to small costs. It's been over a month where I am awaiting feedback from my bank with regards to an unauthorized transaction. During this time I have phoned 6 times with no update, no feedback and it's just pathetic. They just keep saying they have backlogs but cannot even give me an estimated time of completion. The case was lodged 14 December and wow! FNB takes 24 hours - It's a losing battle with this bank.