AO
Ameerah O

1 reviews | Active since Feb 2011

03 Sept 2016, 12:30

No warning they just cancel your card

<p>My card was due to expire in August. On 1September my card was declined because it had expired. I had no knowledge that it would I never received a sms/email/a reminder when logging onto internet/cellphone banking.</p> <p> </p> <p>now i must make my way to the bank-its not like i have a job or anything right?. Because I cannot withdraw or swipe at all. All my cash is in the account </p> <p> </p> <p>funny how they are happy to keep my cash but but so quick to have cards expire all the while holding on to your cash.</p> <p> </p> <p>ridiculous thank you for your shut service and also thank you for not responding to my email</p>

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Replies (1)
Capitec Bank
Capitec Bank's reply05 Sept 2016, 09:24
Official

I acknowledge your posting, and have referred it to Azalea Muller for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank