TM
Thavan M
1 reviews | Active since Oct 2011
23 Sept 2022, 10:21
NO Voucher cash withdrawal. NO CUSTOMER SUPPORT VIA APP.
Forgot my wallet so Sent a voucher to myself using the phone app. Tried to withdraw at capitec ATM but was only allowed to buy airtime. The app has NO CUSTOMER SERVICE . now I have to wait 1 month for voucher to reverse.... PATHETIC SERVICE.
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Replies (4)
Capitec Bank's replyOfficial
23 Sept 2022, 12:27Good day Thavan
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply23 Sept 2022, 12:27
Official
Good day Thavan
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter.
We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
TM
Thavan M's updateReviewer Update
27 Sept 2022, 11:39Voucher and fee NOT YET RETURNED.... How can a bank offer a service but it does not work when it's required? I made another plan so the voucher is useless... refund immediately including fee
TM
Thavan M's update27 Sept 2022, 11:39
Reviewer Update
Voucher and fee NOT YET RETURNED.... How can a bank offer a service but it does not work when it's required? I made another plan so the voucher is useless... refund immediately including fee
TM
Thavan M's updateReviewer Update
29 Sept 2022, 10:51FLAWED PROCESS... the ATM did not have money to dispense BUT VOUCHER at a cost of R8 was provided. Isn't this bordeline-***** ? Now they CANNOT REFUND MY MONEY but we're quick to take R8 for a SERVICE THAT DID NOT WORK. the voucher should not have been offered in the first place of there was no money. WHY isn't it programmed as such ?
TM
Thavan M's update29 Sept 2022, 10:51
Reviewer Update
FLAWED PROCESS... the ATM did not have money to dispense BUT VOUCHER at a cost of R8 was provided. Isn't this bordeline-***** ? Now they CANNOT REFUND MY MONEY but we're quick to take R8 for a SERVICE THAT DID NOT WORK. the voucher should not have been offered in the first place of there was no money. WHY isn't it programmed as such ?
TM
Thavan M's updateReviewer Update
15 Oct 2022, 16:46Money still not refunded for a service not rendered when I needed it. Only excuses received from capitec. It's THE PRINCIPAL of the matter. BUSINESSES CANNOT CHARGE FOR A SERVICE NOT RENDERED WHEN REQUIRED.
TM
Thavan M's update15 Oct 2022, 16:46
Reviewer Update
Money still not refunded for a service not rendered when I needed it. Only excuses received from capitec. It's THE PRINCIPAL of the matter. BUSINESSES CANNOT CHARGE FOR A SERVICE NOT RENDERED WHEN REQUIRED.