FM
Franciske M
1 reviews | Active since May 2018
02 Jan 2020, 09:00
No updates on Loan Account Settled
Its been almost a year that I have settled all accounts for Capitec Bank, yet I am getting messages saying I need to settle my loan account of 0.00 balance. Everytime I phone to tell them I have settled everything, meaning it should be closed as well they dont know what to do about it. I get about 10 smses a week regarding this and no one is attending. Horrible service.
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Replies (2)
Capitec Bank's replyOfficial
02 Jan 2020, 10:03I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply02 Jan 2020, 10:03
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
03 Jan 2020, 08:56Good day
As discussed telephonically, the matter has been resolved.
Kind regards
Complaint Management
Capitec Bank
As discussed telephonically, the matter has been resolved.
Kind regards
Complaint Management
Capitec Bank
Capitec Bank's reply03 Jan 2020, 08:56
Official
Good day
As discussed telephonically, the matter has been resolved.
Kind regards
Complaint Management
Capitec Bank
As discussed telephonically, the matter has been resolved.
Kind regards
Complaint Management
Capitec Bank