GV
Geraldine V
1 reviews | Active since Nov 2017
29 Jul 2019, 05:24
no updates even after FICA - clientcare email said phone clientcare !?!?!?!?!?
i emailed client care to complain and for them to update my address as i had already supp**** the relevant documents and ficad at cresta but nothing has been updated for 3 years now. i received a pathetic response form: Nadine Johannes Agent: Service Admin BSC: Service Administration she stated that they dont accept updates via email !!!! she also said i should phone clientcare!!!!!
seriously???? this is the clientcare email!!!!! does she think im that stupid that updates like this are not accepted via email???? does she think that im going to waste my money phoning clientcare cos shes too lazy to do her job and follow up with the branch where i did everything correctly??? why doesnt she contact the branch, request the documents and find out who the hell was on duty who has NOT done their job???
what pathetic 'cleintcare' service!!!!
congratulations on upsetting a client further
im sure sitting in your seat and telling a client who has emailed clientcare to phone clientcare constitutes enough effort from your side to actually get your salary at the end of the month.
pathetic staff like this is NOT acceptable
if this is how you 'care' for clients then i should close my account
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Replies (6)
Capitec Bank's replyOfficial
29 Jul 2019, 13:18I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply29 Jul 2019, 13:18
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
GV
Geraldine V's updateReviewer Update
30 Jul 2019, 10:30i emailed a statement to myself...... my address has STILL not been updated.
GV
Geraldine V's update30 Jul 2019, 10:30
Reviewer Update
i emailed a statement to myself...... my address has STILL not been updated.
GV
Geraldine V's updateReviewer Update
31 Jul 2019, 07:23apparently... clientcare cannot locate my files on their system !!!
It is unacceptable that a client has submitted FICA documents at a branch but no one can locate the documents nor the date of the submission.
Business practice such as this is shocking and creates mistrust in the system and has proven that the staff are *********** which brings out the question : why should I trust Capitec at all?
You need to contact the manager and they need to look in their files as they do have the documents.
GV
Geraldine V's update31 Jul 2019, 07:23
Reviewer Update
apparently... clientcare cannot locate my files on their system !!!
It is unacceptable that a client has submitted FICA documents at a branch but no one can locate the documents nor the date of the submission.
Business practice such as this is shocking and creates mistrust in the system and has proven that the staff are *********** which brings out the question : why should I trust Capitec at all?
You need to contact the manager and they need to look in their files as they do have the documents.
GV
Geraldine V's updateReviewer Update
04 Aug 2019, 10:46sunday 10:45... i emailed a statement to myself...... my address has STILL not been updated.
GV
Geraldine V's update04 Aug 2019, 10:46
Reviewer Update
sunday 10:45... i emailed a statement to myself...... my address has STILL not been updated.
GV
Geraldine V's updateReviewer Update
08 Aug 2019, 08:42i can NOT believe this!!! i have just received a call from capitec and was asked when did i go to the bank and submit my documents? this is PATHETIC and SCARY that capitec does not actually have logs on their system displaying what the hell is going on!!!! why dont you contact cresta and query who received my documents and you ask them why they didnt do their job !!!! clearly your security and staff need to be jacked up
GV
Geraldine V's update08 Aug 2019, 08:42
Reviewer Update
i can NOT believe this!!! i have just received a call from capitec and was asked when did i go to the bank and submit my documents? this is PATHETIC and SCARY that capitec does not actually have logs on their system displaying what the hell is going on!!!! why dont you contact cresta and query who received my documents and you ask them why they didnt do their job !!!! clearly your security and staff need to be jacked up
GV
Geraldine V's updateReviewer Update
08 Aug 2019, 09:311. capitec needs to stop phoning me and asking me questions their system logs should be able to reflect.
2. staff who phone a client and annoy them even more and then say the client should calm down should be sent on a course cos clearly you are getting paid to NOT do your job.
3. any further communication from capitec should be emailed to the email address i have on my profile.
4. instead of phoning the client and asking dumb questions you should phone the branch concerned and find out who received my documents and who did not do their job.
5. it is quite laughable and pathetic that digital fingerprints and FICA documents are used as 'process of security' but not one of you can pull any logs regarding what the hell is going on.
6. if this issue is not resolved by the close of business TODAY Friday ***8.... i guess i will have no other alternative but to take the legal route.
2. staff who phone a client and annoy them even more and then say the client should calm down should be sent on a course cos clearly you are getting paid to NOT do your job.
3. any further communication from capitec should be emailed to the email address i have on my profile.
4. instead of phoning the client and asking dumb questions you should phone the branch concerned and find out who received my documents and who did not do their job.
5. it is quite laughable and pathetic that digital fingerprints and FICA documents are used as 'process of security' but not one of you can pull any logs regarding what the hell is going on.
6. if this issue is not resolved by the close of business TODAY Friday ***8.... i guess i will have no other alternative but to take the legal route.
GV
Geraldine V's update08 Aug 2019, 09:31
Reviewer Update
1. capitec needs to stop phoning me and asking me questions their system logs should be able to reflect.
2. staff who phone a client and annoy them even more and then say the client should calm down should be sent on a course cos clearly you are getting paid to NOT do your job.
3. any further communication from capitec should be emailed to the email address i have on my profile.
4. instead of phoning the client and asking dumb questions you should phone the branch concerned and find out who received my documents and who did not do their job.
5. it is quite laughable and pathetic that digital fingerprints and FICA documents are used as 'process of security' but not one of you can pull any logs regarding what the hell is going on.
6. if this issue is not resolved by the close of business TODAY Friday ***8.... i guess i will have no other alternative but to take the legal route.
2. staff who phone a client and annoy them even more and then say the client should calm down should be sent on a course cos clearly you are getting paid to NOT do your job.
3. any further communication from capitec should be emailed to the email address i have on my profile.
4. instead of phoning the client and asking dumb questions you should phone the branch concerned and find out who received my documents and who did not do their job.
5. it is quite laughable and pathetic that digital fingerprints and FICA documents are used as 'process of security' but not one of you can pull any logs regarding what the hell is going on.
6. if this issue is not resolved by the close of business TODAY Friday ***8.... i guess i will have no other alternative but to take the legal route.